Privacy Policy

This policy explains how Sunchaser Structures Pvt. Ltd. (India) and its German subsidiary, Sunchaser GmbH — together "Sunchaser", "we", "us" — collect, use, share and protect personal data when you visit this website, submit a form, or contact us. It applies to visitors and prospective or existing customers, and does not cover our employees, whose data is handled under separate internal policies.

We collect information you voluntarily submit through our forms — Contact, Start a Project / Get a Quote, Brochure Download, and Career applications. Depending on the form, this may include your name, phone number, email address, company name, project details, and — for job applications — your resume and the details you include in it.

We also automatically collect basic technical data when you browse the site: pages visited, approximate location (country/city, from your IP address), device and browser type, and referring source. This is described further under Cookies & Tracking, below.

We use the information you provide to: respond to your inquiry; send the brochures or datasheets you requested; prepare quotations and follow up on project discussions; review job applications; and understand how visitors use this website so we can improve it. We do not use your data for automated decision-making, and we do not sell your personal data to any third party.

Where GDPR applies (for example, to visitors in the European Union or dealings with Sunchaser GmbH), we process your data on one of these bases: your consent (for example, submitting a contact or brochure-download form); to take steps towards or perform a contract with you (for example, preparing a quotation you requested); or our legitimate interest in operating and improving our website and responding to business inquiries, balanced against your rights.

This site uses self-hosted, first-party analytics — we do not use Google Analytics, Facebook Pixel, or any third-party advertising tracker. A single analytics cookie (scx_uid) is set to recognise returning visitors and is not shared with anyone outside Sunchaser. A standard session cookie keeps your language preference and form progress while you browse.

Where a form is protected by Google reCAPTCHA (to block automated spam), Google may set its own cookies and process your interaction with that widget under Google's Privacy Policy. The reCAPTCHA script only loads once you interact with a protected form, not on every page. For more on how we use cookies, see our Privacy & Terms page.

We do not sell your personal data. We share it only: within the Sunchaser group (our India and Germany offices) where needed to handle your inquiry across regions; with service providers who support our operations under confidentiality obligations (for example, our email and hosting providers, and Google reCAPTCHA where a form uses it); or where required by law, such as in response to a valid legal request.

We keep inquiry and application data for as long as needed to handle your request and for a reasonable period afterwards for follow-up and our legitimate business records, then delete or anonymise it. We take reasonable technical and organisational measures — including access controls and encrypted connections (HTTPS) — to protect your data, but no online transmission or storage system can be guaranteed 100% secure.

You may request access to, correction of, or deletion of your personal data at any time. If GDPR applies to you, you also have the right to restrict or object to processing, request your data in a portable format, withdraw consent at any time (without affecting processing carried out before withdrawal), and lodge a complaint with your local data protection supervisory authority. To exercise any of these rights, write to us using the contact details below.

Because Sunchaser operates in both India and Germany, your data may be transferred between these offices to handle your inquiry, as described in "How We Share Your Information" above. We may update this policy from time to time to reflect changes in our practices or the law; the "Last updated" date at the top of this page shows when it was last revised. We encourage you to review it periodically.

For any question about this policy or your personal data, write to us at sales@sunchaser.in. For our registered addresses in India and Germany, see the Impressum page.